Shipping policy

OVERVIEW

Thank you for shopping with VAYLIORA. This Shipping Policy explains how orders are processed, shipped, tracked, and handled after purchase. We currently ship to eligible addresses within the United States. By placing an order with VAYLIORA, you agree to the terms described below.

ORDER PROCESSING

Orders require processing before shipment. Processing time is separate from transit time and may vary depending on order volume, product availability, weekends, holidays, or other circumstances outside our reasonable control.

Once your order has been processed and shipped, you will receive a shipping confirmation when tracking information is available.

ESTIMATED DELIVERY TIMES

Delivery estimates shown at checkout, in order communications, or on our website are estimates only and are not guaranteed delivery dates. Actual delivery time may vary depending on the destination, carrier operations, weather, peak shipping periods, customs or logistics disruptions, and other circumstances outside our reasonable control.

Where a specific delivery estimate is provided for an order, that estimate should be treated as the most current estimate applicable to that order.

SHIPPING COSTS

Any applicable shipping charges will be displayed before you complete your purchase. If an order qualifies for a free-shipping promotion, the applicable promotion will be reflected at checkout. Promotional shipping offers may be modified or discontinued for future orders at our discretion.

TRACKING YOUR ORDER

When tracking is available, we will provide tracking information using the email address or other contact information associated with your order. Tracking information may require some time after shipment to become active in the carrier's system.

Customers are responsible for monitoring the tracking information provided and for ensuring that delivery can be completed at the shipping address supplied during checkout.

SHIPPING ADDRESS

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible at VAYLIORABEAUTY17@gmail.com. We will make reasonable efforts to assist before fulfillment or shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

VAYLIORA is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. If a shipment is returned to sender, additional shipping costs may apply before it can be resent, where reshipment is available.

DELAYS

Occasionally, shipments may experience delays caused by carriers, severe weather, high-volume periods, transportation disruptions, address issues, or other events outside our reasonable control.

If your order appears significantly delayed, please contact us at VAYLIORABEAUTY17@gmail.com and include your order number. We will review the available tracking information and, where appropriate, assist with the carrier or fulfillment provider.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any location in which the carrier may have left the package. You should also contact the carrier using the tracking information provided.

If the package still cannot be located, contact us at VAYLIORABEAUTY17@gmail.com with your order number and tracking information so that we can review the situation. The outcome of a carrier investigation may depend on the circumstances and available evidence.

LOST OR DAMAGED SHIPMENTS

If tracking indicates that a shipment may have been lost in transit, or if your order arrives damaged, contact us as soon as reasonably possible at VAYLIORABEAUTY17@gmail.com with your order number and relevant details. For damaged items, photographs of the product and packaging may be requested so that we can evaluate the issue.

Eligible refunds, replacements, or other remedies are handled in accordance with our Return and Refund Policy and applicable law.

MULTIPLE PACKAGES

In some cases, items from the same order may be fulfilled or delivered separately. If this occurs, you may receive more than one package or tracking number. Separate delivery does not necessarily mean that an item is missing from your order.

ORDER CHANGES AND CANCELLATIONS

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be changed or cancelled after submission. Contact us as soon as possible if you need assistance. Any cancellation, return, or refund that is available will be handled in accordance with our Return and Refund Policy and applicable law.

CONTACT US

If you have questions about shipping or an existing order, contact us at:

VAYLIORA

512 W 184th St, New York, NY 10033, United States

VAYLIORABEAUTY17@gmail.com

+1 (332) 215-5191